I rented a fourplex from them a year ago in the riverside area. They rose the rent just before I moved in which should have a red flag. They claimed that the carpets had been replaced but this was a lie. The carpets had several stains and had cigarette burns all over the place. There was a giant hole in one the cabinets on the bottom it looked as thought the wood had rotted. The refrigerator went out about 4 months into our lease and it wasn't fixed until 3 months later. The disposal didn't work for the duration of our lease either. They sent a repair man after I called and visited the office for a whole month and he claimed that it was fixed but it stopped working after a week and they never sent another repait man to fix it. Then, one of the showers went out and they never fixed it even though I called and asked them to send someone everyday. I eventually gave up since the property had two showers the other one worked just fine. Then the toilet in the same bathroom started leaking. This was attributed to a crack in the back of the toilet that had been previously patched up. The toilet leaked for two weeks and I had to get very mean for them to anything about it. After the second week I had to send several angry emails demanding the toilet be fixed or legal action would be taken. They eventually responded to this. Since they waited so long to fix it, the leak trickled down to the downstairs half-bath causing significant water damage. The roof fell in the day before they finally sent someone to fix it! There was mold in the downstairs bathroom for the last 4 months of my lease that they never attempted to take care of. There was also an awful roach infestation in the place from the day I moved in until the day I moved out. I was able to keep it under control for a few months with roach traps but I still had to vacuum out the hundreds of dead roaches in my cabinets. I couldn't leave food out for more than a minute or the roaches would get it. The roaches even were able to get into my refrigerator. I had to keep everything in tupperware so the roaches couldn't get to it. When I moved out, I called about getting my deposit back. This was about a month after I had moved out, they told me they could barely get in to check the place out because of the roach problem which they blamed on me. I calmly explpained that the roaches had been there since I moved in and my 3 neighbors that shared the property also had bad roach problems. She didn't believe me and sent my a bill 6 months later for ""damages"" that I had reported to them on several occassions. I'm very confused as to why they have good reviews on this website and I'm assuming that it's because they put them on here themselves. If you do a google search on them, you find several bad reviews on them that are more accurate than the ones they put on here. This company is awful, rude, and negligent and they let their properties rot and charge you ridiculous fees when you move out to fix the repairs you requested throughout your whole lease. Please stay away from them! It's not worth it! I will note that the agent that showed me the property and went through the paper work with me was very nice and polite. Her name is Barbara and she's the only one there with any sense
more