My HVAC was installed by ABC more than two years ago and I recently called to schedule a free tune-up. The tune-up was scheduled on the day and time I requested. Justin, who was assigned the job, called me because he was running ahead of schedule and asked if he could come to the house early. His review of the unit in the attic and the units outside of the house was thorough. Justin took the time to explain what he had done and answer questions I had. He noted the duct work in the attic was aging but did not pressure me to get the repair done, saying that it did not need immediate repair. Justin also gave me practical advice on filters and provided me with a written description of the service plan and the covered components.
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