I have never used Capital City but have a new Viking grill that needed service and they are one of two servicers of Viking in the area. After reading the bad reviews I was worried about the service I would get. No need. From my first phone call their staff was very friendly and helpful. Because this is an outdoor appliance and we ended up having a 100% chance of rain on day of repair the tech called me saying he would make every effort to be at my home, but may have to reschedule. When it was raining I called the office and asked to reschedule for the next day, which was supposed to be sunny. No problem to change. However, instead of sun, we got cloudy with a chance of rain! The tech just left. He said he knew the forecast called for rain but didn't want to make me reschedule again and was hopeful he could get here to fix my appliance. He did. What a nice guy too. Professional and fast. Great service. Would recommend.
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