I had an appointment with them over the weekend and I have to say they have the worse customer service ever. When I arrived there were two women at the counter and it was not until I reached the desk that I was even greeted. ( And no they were not busy with other customers one of them was eating and the other was surfing the web.) The one surfing the web did not say hello even though she made eye contact with me as soon as I opened the door. I sat in the lobby and the two women continued to eat and surf the web and one even answered their cell phone right at the desk. The massage therapist was amazing. Very sweet and friendly and provided excellent service. If not for their massage therapist this place wouldn't survive in my opinion. I had to wait for 45 minutes to get my next service done, a manicure, because the owners daughters friend had changed her mind about what nail service she wanted so they made me, a paying customer, wait 45 minutes. The nail tech seemed rushed and did a dry manicure which I have never heard of and my nails ended up looking terrible and started to peel the next day. The facial was last and she was very nice however she kept leaving the room during the service and it was very distracting and hard to relax. The massage therapist should work someplace else because she is going to lose clients due to how unfriendly and unaccommodating everyone else is.
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