I called D&R on April 11, 2011 because I had a leaky pipe under a bathroom sink and because I had removed my bathtub spout hardware after tiling and the new hardware I bought to replace the old did not fit the spout coming out of the wall.
D&R sent someone out the day I called them and called me before he arrived. The person they sent informed me that the bathtub spout could not be adjusted to fit my new hardware. Instead, a new spout would have to be installed, involving pulling the tile off my shower wall. I opted not to have that done.
Also - he identified the leak under my sink as a faulty plastic pipe from a recently installed sink stopper and informed me I needed to get a new pipe that was not plastic before work could be done.
The person they sent was very nice and courteous. It took him 15 minutes to inform me he could not help with either issue. He had to charge me a service charge, which was $85 after he gave me a $25 discount.
I understand plumbers' time is not free. However, I could not help feeling ripped off after paying $85 for somoene to spend 15 minutes to tell me he could not do any work for me.
I did get a replacement pipe and called a different plumber the nextg day. They sent two plumbers out and fixed both issues - replacing the pipe and adjusting the spout - wihout having to remove any tile. They charged me $105 for actually doing work. That was only $20 more than D&R charged for doing absolutely nothing. Needless to say I was extremely happy with the second plumber i called and will call them from now on, instead of D&R.
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