Fast response: I called Brady-Flanary at 4:30 p.m. and the technician was here at 10:30 the next morning, precisely on time. (The office called me 30 minutes before his arrival, to alert me he was on the way.)\r
Competent and friendly: The technician, Rodney Sobolik, has been with the company 13 years. Trained in A/C at Forsyth Tech. Throughout the diagnostic process, he willingly showed me what he was doing and why; what the gauges meant; what the factory charts showed the gauges should read when the task was done.\r
Unit had a blown dual capacitor. No doubt -- end bulged out. He replaced it.\r
Unit was 4 pounds low on freon. No doubt -- I saw the gauge measurements. He recharged the system.\r
Costs:\r
* Service Call: $89 (I knew this before he came). About a 40-mile round trip in a fully-equipped new van driven by an experienced technician. That's reasonable.\r
* Capacitor: $140 (less 10%) = $126. This is about a $24 part (I checked later online). But -- he had it and knew mine was bad. So
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