It makes me sad to read about all of these people who have had a bad experience at VYPC. I have 4 children and have been going to VYPC for years. Julie Tveit (Nurse Practitioner) is who we see and we LOVE her. We have seen several of the other doctors there too (probably all of them) and most have been nothing but friendly and helpful.
I never have a problem getting a same day appointment and the nurses are always quick to call me back when I need to schedule an appointment or have a question regarding my sick child.
I don't mind that they tell me to be there at '1:15 for a 1:30 appointment'. It gives me time to get there on time, check in and fill out any necessary paperwork and they have usually been running on time, but of course, just like at ANY doctors offices, sometimes there is a wait. After all, if I wanted the dr. to take a bit more time with me to answer all of my questions, then I'M the one who will be making him run behind, but I want all my questions answered, and the courtesy to ask questions and take as long as you need should be extended to all patients.
Since I am a mother of 4, I always go places prepared with toys, books, snacks, etc to keep my children entertained. I am glad that VYPC is doing their best to keep germs at bay. Toys can harbor some nasty things and with several children handling and mouthing those toys a day, who knows what could be passed around? I see nothing wrong with them taking away the toys, as when they had them, they were gross and dirty anyway and I'm sure it would have been very labor intensive to clean them 10 times a day to make sure nasty germs weren't spread. They do have books, and a movie playing when you go in.
The receptionists have always been friendly to me and more than willing to answer my questions and have always been polite. I'm sure there are times when they are having a bad day and have probably been rude to people, but we're all human, ya know??
I have no hesitations recommending VYPC, especially Julie, to my friends.