In Dec. 09, Will and Janet from UBC came to my house to give me an estimate on kitchen cabinets. Offered me a great deal that included cabinets and countertops. I was told it would take about 3 mos. They offered me 12 mos same as cash. Financed through GE Money. I went in in Jan. 2010 and signed ALL paperwork, including credit slip for the amount. At the beginning of April I had not heard from them, so I called. Janet informed me that it would be a little longer. I told her May would be fine. Made arrangements to be home. Never heard from them. Finally got them to commit to a date and time. When they got to my house, they had the wrong floorplan. Then we went back to the showroom and Nancy assured me they had my cabinets. They only were missing the long base cabinet as it needed to be stained; and the corner wall cabinet. When they got back out to my house, it was a hodgepodge of cabinets and doors and I was missing more than she said. And some were the wrong sizes. I was told they would make it right. NO COUNTERTOPS AT ALL. I still have the hodgepodge of cabinets and no countertops. Makes it difficult to use the kitchen. When I call, and I still do, until last week, as their phone has been disconnected; I keep getting told as they get more clients they are able to build up revenue so they will be able to use that money to make my cabinets right. In the meantime, the original cabinets that I ordered are no longer available as that company will not deal with them anymore. I have since filed a complaint with the Attorney General's Office; and the Arizona Registrar of Contractors. I am waiting to find out the outcome. I have asked for my money back on several occasions and to no avail. These people have committed FRAUD and should be brought up on charges for everyone they have taken money from. I am OUTRAGED, FURIOUS, and MOST FRUSTRATED that they are getting away with this.
more