I took my computer in which was having a number of problems, the main being that it would continuously crash. It turned out to be a bad ROM as well as a bad video card. After replacing the video card, the PC seemed to be working fine. Until a week later it continued to crash. Bill had me bring the PC back in and found the issue with the ROM. SysQuick didn't charge me for the 2nd trip despite being a number of issues. Bill made me feel comfortable that they were going to do whatever it took to fix the PC. Just an honest company which is hard to find these days.
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