I was married in March of 2010 and submitted my order forms in April. I was told I would receive the parent albums in about 2 months. After 3 months I called and spoke with Ken. He said he had no idea who told me that, but that they take 4 months. So I waited 4 1/2 months and called back. It took me close to 2 weeks to actually get in touch with someone. They told me some story about a back up on photo printing in China. I finally received 1 parent album in December, about 4 months late. I was told I would receive the second one at the very begining of the year. In February when I still had not received it I started calling to complain. Every day I was told that Ken would be calling me back. I still have not spoken with him. I finally called my photographer in the middle of February to complain, he called Ken and called me right back and told me the album had shipped that very day. Well that was BS because I waited another week and called and it still had not shipped. I finally received it at the begining of March, 7 months late! Still have not received my custom ablum. They posted it online and told me to email with any revisions. I emailed back with 3 small changes and never heard back. I called the office and they told me that the revisions should be online in a week. It has now been 3 weeks. Every day I call and every day I get some lame excuse or they say they will call me right back and never do. I definitely will be filing with the attorney general's office. I have already celebrated my 1 year anniversary and still do not have my album!
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