?Never ask for me again.? Abuse and Racist remarks by Sylvia at the Above All Spa, Wexford.
I went to the Above All Spa in Wexford, PA for a face wax last Friday. The woman who did the waxing was Sylvia, tall, thin, in her early 50?s. Sylvia is tempermental and insecure of her work skills and ruined my expereince. The incident ended with her chasing me in front of the salon reception and claiming that the customer, I, was rude and I was never to ask for Sylvia again. The manager came reluctantly only after I asked the girl at the counter to get some help. The manager did not ask Sylvia to apologize for her incredible rudeness nor her racist remarks. Avoid this spa if you are dark(South Asian), have less than perfect brows and want a relaxing experience
Briefly Sylvia began by asking me where I got my services done. I told her that I did these myself but recently I had gone to Elizabeth Arden Salon and seen the work of their technicians. Thinking a professional could do it better, I headed to Above All Spa to get my face waxed. ? I am curious to know how they do it?? said Sylvia. When told that EA strategy was to wax the face in smaller sections; Sylvia waxed eloquently on about her training and her expertise. She said it took too much time, too much effort to wax in smaller sections. (She clearly does not want to spend time on her clients.) After slapping some wax on my the side of the face, she waxed in one very large section. The cheeks turned red. She said it was because I was too dark. Most of her clients were fairer (read white). After she did my brows, she handed me the mirror. She had overwaxed my left brow which was now a thin crescent compared to the right one. When I told her about this and said we would end the waxing session. She retorted, ?Well that?s the way your eyebrows are.?
Is this professionalism? Blame the eyebrows? If I had wanted this kind of service, I would have stayed at home ! I walked out the spa section, Sylvia in tow. She then began verbal abuse at the counter: ?Never ask for me again. You are the rudest??
By this time I was very upset as I had gone to the spa, for what we women call a relaxing experience. The girl at the counter did or heard nothing; customer service at this spa is pathetic. It was only after I asked for the manager, did help arrive and stop the fulminating Sylvia. The manager did not ask Sylvia to apologize; for her racist remarks, nor for her incredible rudeness. She only waived the waxing charges which I would not have paid anyway.
One week later all my facial hair is back; waxing smaller sections does work better! Avoid this Spa completely unless you like to be abused by white, elderly women.
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