How is this company in business? This is a recurring question in most of the reviews. Well, how do the national airlines of the communist countries remain in business....even after substandard services, rude customer service, and delays in almost every flight?
Because people in those countries have no other choice! Govt will not any competing airlines to operate. Well this is the business model of TVMAX. They have made contracts with most of the apartments in Houston, that the residents can only use TVMAX and no other cable service. So it does not matter how poor the quality of their service is, they are still gonna make money. Still interested in getting service from such an unamerican company? Well then continue reading the review...
Usually the cable transmission is average, I did not have as many problems as other people have noted. Only three times in 2 years I had complete stoppage of service and maximum was for 3 days. Customer service is not great, I have to wait 15-20 mins every time I call. One issue that everyone in my apt seems to have: the picture will freeze but the audio is okay...although I just have to plug out plug in to fix it, it is pretty annoying and the technicians could never fix it.
The major issue is that for a below average service their prices are pretty high. Not only that, they actually increased the price two times in three months...Almost 20% higher for the same soviet era style service! After the second price increase I just called them and cancelled the service. I have decided to use netflix until I can move from my communist apartment complex. I would suggest you do the same if you are in a similar situation as mine (unless of course if you have a south facing apt, you can use dish tv).
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