I called AAMCO to with a transmission code, and Matt told me that I would have to bring it in to figure that out, even though they can look the code up on their computer. I said I wasn't confident it would make it, and if it did, I was positive it wouldn't make it home. He persuaded me to come down anyway, and after stating what issues it had, I requested they don't do anything that would cost me, and left. It took 20 minutes, and he called to say exactly what I had told him the issues were, but that to figure anything else out, they would ?have to delve deeper?. When I asked how much, he estimated $200-$300 base-price, and I apologized, but had to decline. I returned the next day after work, only to find that my car would not start. I jokingly asked if they had taken it out and rallied, and got a huge laugh.... But seriously guys... I said it might take a week until I could be back to get it, because of work, but that I'd be there as soon as possible, and to call me if they needed anything. He said that was more than fine and that they would put it in the back, and to just come down during hours when I could. In a few days, I got a call... I called back and apologized, saying that I really intended to be there as soon as I could. Another few days, Matt called back, and I called back only to be put on hold for 4 minutes before I hung up. A few days later, the same call with a message, sounding a little more aggravated, asking about when I was going to get my car. Being after hours, I called the next day, and surprisingly enough, got put on hold AGAIN, this time for about 6 minutes before I hung up. It had been slightly over two weeks when my mother and father went to get my car for me, since I had no other options. The next call was my mother saying that the car had been broken into. The driver's window had been broken, and the stereo, some necklaces, and a few other sentimental items had been stolen. When I went down to ask why this had occurred, Matt said that they are not a car lot or wrecking yard, but a place of business, and they couldn't just hold my car for me that long. How funny, since he had told me it was okay to leave it, then called seemingly more frustrated every time, only to put it outside of the protected fence without informing me... What a place of business. Matt even had the audacity to ask me why I didn't just pick it up after hours. Well if I had been told there was after hours pickup, I would've come to get it immediately, but that I had been told to pick it up "during hours". I ended up having to sell it to a wrecking yard, losing an estimated few hundred dollars in value because of the break in. And all of this trouble just for Matt to tell me there's nothing they could (or would) do, and nothing that they're responsible for. IF YOU DEAL WITH THESE PEOPLE, TAKE A RECORDER WITH YOU, OTHERWISE EXPECT BACKTRACKING ON A GIVEN WORD. ALSO, EXPECT TO BE ROBBED (LITERALLY), AND TO HAVE NO REMORSE OR PITY FROM MATT OR ANY OF THE AAMCO EMPLOYEES IF YOU LOSE YOUR VEHICLE OR ANY VALUABLES FROM IT. Such an awful experience; So sad to have businesses like this..... PLEASE save yourself the trouble and go somewhere with people who care, not just people who want all your money... WORST "BUSINESS" EXPERIENCE OF A LIFETIME!!
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