Our compressor failed, and we chose Hendels through Rosie on the House to do a complete replacement because the salesman garanteed they could give us a balanced high efficiency system. After doing major damage to our wiring and dryer vents in the attic on the install, we ended up with 80% of the air going into one bedroom. We called them back and they were VERY rude, then finally they added a tangle of ducts in the attic to get some air to other rooms. After they left, I checked their work and there were severe leaks at almost every connection in the attic as well as major electrical hazards and other installation problems. They had left the return duct adaptor loose in the filter pan and it was sucking all of the insulation out of the attic through the AC unit into our house. If I did not know what to look for, we would be loosing over 40% of our cool air into the attic! We had to have our ducts cleaned twice and our house was full of dust. I tried to get them to come back and they refused saying that "since we paid the invoice, we had accepted their work". The owner called me and threatened to sue me for harrassment because I called them 2 times and finally had asked for the owner!! I was courteous, but firm and never rude to them, but I called them on their rudeness. Finally Rosie Romero forced them to come back because he knew their install was well below the minimum standard. Then they were EXTREMEMLY RUDE and still left is with very little cool air to the front of the house. Rosie promised that they would be calling me to take care of it, but that was about 4-5 months ago now.
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