Overall, I think this shop's quality of work is excellent. The insurer was Travelers, and this was their one-stop shop, so I decided, out of ease, to get my car work done there. The work done to my car was really well done, they fixed everything after I was rear ended and my trunk and back bumper needed to be repaired- trunk was bashed in and stuck shut, back bumper was gashed up, taillight was cracked. Upon return my car looked brand new- as they cleaned the insides as well. The shop sent weekly updates via photos on e-mail, which I appreciated. The staff was also very attentive and courteous, which was also great.
That being said, it did take them nearly a month to get the work done. In this I would rate them "poor". Maybe it was because they had a lot of other cars to work on. Maybe it was because it would take some time for parts to come in. Maybe they forgot my car was there. (In those picture e-mail updates, for at least 2 and a half weeks nothing changed on my car, just the angles at which they took the pictures) When I called and asked, I got a very ambiguous answer as to why the repair was taking so long. I also got another ambiguous answer as to when my car would be done. A week later and my car was nearly finished. This was the only aspect I did not enjoy.
That and they pestered me a lot via e-mail to write this review. Seriously 3 e-mails in 3 days. I had already done at least 3 other surveys for the insurer, the shop, and the service, all before and when my car was finished.
In closing, great auto-body work, moderate customer service in terms of answering questions about a time table, took awhile to get my car fixed, frequent and very similar surveys.
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