I came for an oil change and tire rotation. I waited 45 minutes or so and they called me saying it was ready. I then drove home to realize that my tires were not rotated. I called up and they said "they forgot." I then had to drive back to get the service done. "I forgot" is not an excuse, that makes me wonder if they "forgot" to do my oil change too, or maybe next time they will"forget" to put all my lug nuts back on. This was very irritating to me as a customer.
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