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Great Experience - Review by citysearch c | Key Moving & Storage, Inc.

Key Moving & Storage, Inc.

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Great Experience 3/11/2011

My friend and I decided to make a major move, 700 miles away from home, to warmer weather. We thought we would just rent a moving truck and do the work ourselves. The price of the moving truck, plus the car trailer we would need came out to over $1200. So we decided to look into moving companies, just to see what prices would be like. I found about 5 companies, that were all in the same general price range, anywhere from $1600 to $2000. I spoke with all of them, in detail about what we would be moving and the terms, and charges each company had. There was just something calming when I spoke to Scott, at Key Moving and Storage, that made the whole thing seem to just ease over. We spoke about two dozen times, mostly me freaking out about the move, or changing things, and every time, Scott listened to what I had to say, and kindly made the adjustments for me. GREAT CUSTOMER SERVICE! I can't even express that enough. Fast forward to moving day, despite the fact that it was sleeting and the roads were glare ice, the moving truck arrived exactly on time. Our "move out" crew consisted of our foreman, Mario, and two other movers. They were all very clean, (hair looked nice, clean shaven, clean, appropriate clothing, and boots tied) and polite. They all came around and introduced themselves to everyone with us. Mario handled all the paperwork with me, and he was very thorough in explaining everything on the contracts I was signing. The guys wrapped and loaded up the truck, with 525 cu ft in just over an hour. They were very efficent, and took great care with our belongings. They even made some cute jokes to make our two year old laugh (because she did not understand why they were taking all of her toys). We had a second location pick up, which was again very easy. The most important item that we moved with us was here. It is a very old fountain passed down to me, and it is all carved from solid stone. Because of its age it is cracking, and in a fragile state. Those guys took such good care of that fountain, I cant even express it. I could not have been more please with them. They took about 45 minutes to wrap all three peices of the fountain, and another 45 minutes to load the truck with 350 cu ft. Again VERY EFFICENT. It only took 3 days for our things to arrive at our new home, 700 miles away. Our "move in" crew was Mario, our foreman, and one of the other guys from out "move out" crew. I was very happy to see them again, because they did such an awesome job the first time. I am sure all the movers employed by Key Moving and Storage are all great and just as efficent as our crew, but I liked these guys. Mario came in first, and we showed him around the house, so he would know where things would go. He could not stop complimenting us on our house, and the area. He was so nice! The first thing off the truck that I looked for was, of course, my fountain. I was expecting that the ride down would have caused more damage to it. I could not have been more wrong. It was just the same as when they has packed it, no additional chips, or cracks lengthened. I was so happy, and relieved to see this! They unloaded everything and put everything where it belonged. They took just about two hours for all the unloading. They put everything where we wanted it, and even set up the furniture. I was very happy with everything about our move. Even the price. We figured it only cost us about $600 extra to hire movers rather than do it ourselves. And $600 to take all the hassle and labor out of moving is SO WORTH IT! If we ever decide to move out of our big beautiful house, I will not even consider calling anyone other than Key Moving and Storage. They are worth EVERY PENNY!! more
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