This is in response to AustinSteve at Citysearch. I apologize for your experience with our company. We try very hard to help everyone and sometimes we do fail. Although the particulars I do not recall, we have implemented new changes in the way we carry out our "rainy day" procedures to help ensure that every customer is taken care of. Once again, we are sorry that you had a bad experience and would love the opportunity to make it up to you. \r
Have a great day and we look forward to working with you again!\r
Sincerely,\r
Derek Kean\r
Service Manager
more