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Terrible Customer Service Experiences - Review by citysearch c | Michaels

Michaels

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Terrible Customer Service Experiences 2/5/2011

I am so angry. I bought a product called InstaMold which is a powder that mixed with water makes a rubber-like mold. It promised to be easy to use and to create the finest detail. I made about 10 molds total, all of which came out lumpy and full of bubbles that oozed and would not dry properly, ruining the detail in the cast I was trying to create. I followed the directions and even improvised by using different tools, trying to make the product work properly. I used about half the package and wasted at least an hour of my time and threw away all 10 unusable molds. It's either a faulty product, or it was beyond its shelf life. \r \r I tried to return the defective product telling the man behind the counter my story. He called his manager and said, "A customer is trying to return a product, but she's already used half of it," in a tone which suggested I was trying to steal from them the $6 this product cost me. He then informed me that his manager said I could not return the product. He w more
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