I bought a certificate ($89) through Twongo for a service on my heating and a/c. I missed the deadline because it was during the holidays and I travel quite a bit for my job so I got behind. I called Progressive and the girl who answered the phone said they would not honor it because it expired. I understand these things so I asked her if I could apply the $89 toward another service and again she repeated what sounded like a rote response sitting in front of her. She might as well have been a robot because no matter how I tried to discuss alternatives, she kept saying the same thing. This is very short-sighted on their part because I used to have a service contract with another company and bought this in anticipation of checking out the company to potentially have them start doing my service. I even told the girl this but it was still a ""I'm sorry, but our policy is......"". I may be out $89 but this company is out the potential of an even greater sale!
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