I normally don't ever do this but i feel everybody should hear this. I am a Regional manager for the biggest cell provider in the USA. I know a few things about management and customer service. GMS Management is the most poorly ran company I have ever encountered. I am a tenant of one of their apt buildings and have had nothing but issues. I have been without hot water on 5 seperate occassions and it took several hours each time for them to respond. The last time it actually prevented me from going to a important business meeting that cost me over 10k. After the 5th time they finally replaced the hot water tank but at this point it was too late. I wished the problems stopped their. They don't shovel the driveways and I have fell twice during this winter. I have bugs that crawl up the walls all the time and they can't come up with a solution to this either. With all these issues I asked for my lease to be terminated with 3 months left to go. The first time i called i was passed around to several different people before i finally talked to Patty W. She told me to put my request in writing and she would get back with me in a few days. 8 days later i had heard nothing so i tried to contact the property manager Lisa. Her voicemail said she would return all calls within 24 hours. I left 4 messages with her in a 4 day span with no return call. I then tried contacting Patty for 3 days with no return call either. I finally talked to her assistant and she relayed the message that they were not letting my out of my lease and that is why they didn't call back. Unbelievable after all i have been thru they wouldn't let me out of my lease but even worse couldn't even return my calls. They are all rude and don't care about customer satisfaction. After reading other reviews on here i can see i am not the only one. Please don't ever do any business with this company because you will be in for a headache. The properties are poorly ran and the level of customer service is non existant. If i ran my 16 retail stores they run their business we would be on the street. Again i hate doing this but i am so upset about the plain disregard for other people they showed that i want everybody to be warned.
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