Found on the net that Pyramid was a Bang and Olufsen authorized repair center. Carted my B&O's to Austin. had to pay $69 x 2, diagnostic fees upfront. They called me two weeks later to say that my receiver had intermittent problems. NO Kidding !!!! That is why I took it in. Why state the obvious. They would not discuss anything else on the phone. Went back to Austin. Had to be assertive to talk to anyone that actually looked at anything. They had not opened the unit to investigate. They also said that I could pay $300 more upfront, that they would try to fix it, but with no guarantee. These folks just want your money. I called the Bang and Olufsen dealer in Houston. They recommend sending your itmes to Gramophone in Denver. Gramophone has returned my item. Work great ! $250, gauranteed for 6 months, and only 6 months due to vintage. Sad when B & O Houston has to recommend someone in Denver for repairs. Stay away. What a waste of $hundreds$ on gas and travel with Pyramid. I see that Pyramid now comments back disputing Rip off claims, but you can call B & O in Houston to see for yourself. They have many more horror stories of unsatisfied Pyramid victims.
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