I had been a client at Ame for over 5 years for cut & color. When my stylist who I loved left, I tried one of their other stylists - big mistake that just kept getting worse until the horrible managers at Ame added insult to injury.\r
I paid $75 for my haircut. When I got home and rewashed, I realized it was significantly uneven, longer on one side. That stylist was not in the following day, so management sent me to a different stylist at a $45 price point to 'correct' the mistake. They were not upfront about her experience level - I had to ask. While she was nice, she messed up my hair worse - for free of course. \r
While offering for me to come in yet a 3rd time for free-for the original stylist to cut yet more of my hair off, when I said I wanted both that AND my $75 dollars back, I was then rudely told that they were tired of apologizing to me, asked if they (she the manager) should feel bad for the rest of her life, and promptly told me I was no longer welcome as a client.\r
Unbelievable. My hair looked so bad that my co-workers asked if I cut it myself over the weekend. After the embarassment and all the time spent going back and forth, to simply ask them to fix the issue and refund my money was not asking a lot. Their complete lack of respect for their clients deserves them going out of business. Go here at your own risk!\r
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