I used to love eating here, and I loved the ability to call ahead and pick up my food to take home - until tonight. I got home with my order and found myself minus one bean burrito and minus the large cheese dip. So I checked the receipt before I called. They didn't charge for the missing burrito, but they did charge me for the missing large cheese dip.
I called the restaurant and spoke with a man who identified himself as the manager. For ten minutes, he continued to repeat that his staff said they'd included the cheese dip,and I kept repeating that it wasn't in my bag. I wasn't blaming anyone. I just wanted the item for which I'd paid. I even offered to return the entire order uneaten so that they could see there was no dip in that bag, but he refused to issue a refund or offer me any dip if we returned to the restaurant.
So I will find another Mexican restaurant for my cheese dip fix. Word to the wise - check everything in your bag before you leave the parking lot if you order food to go.
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