Honestly, I will never come back to this restaurant ever again, and would not recommend it to anyone. This was my second time coming here. We made lunch reservations and were promptly seated. That was really the only plus out of this entire experience.
Our waiter was horribly slow and inattentive. It felt as if we we inconveniencing him. The only time we actually experienced any personality out of him was when he was preparing our check! And considering that it wasn't horribly packed with patrons for lunch, I would have liked to see more efficient service than what we received.
Our waiter did not listen to us when we placed our drink orders and omitted specifics, and didn't come back until much later. (So if you are brave and decide to go there, don't go in hungry, because it might be awhile--which kind of defeats the purpose, right!?).
My husband and I each opted to try their paella--which was excellent when we were there previously. I could not believe that the rice in both entrees were semi-cooked! Since the rice was not cooked thoroughly, I wondered how thoroughly cooked the seafood was.. Unbelievable, what kind of restaurant (namely a *seafood* restaurant with a Zagat rating) serves food that is undercooked!? Thank goodness we got appetizers! (The spicy calamari, was very good, by the way). Bread was not served until requested. Thank goodness we asked after we spied one table of patrons who did have a bread basket.
We did have our turtle of a waiter take the food back to be cooked thoroughly. There was no apology and no compensation. Twenty minutes later, and with disappointed appetites, we received our paella cooked.
My husband and I are both foodies and love to go out and experience different restaurants throughout CT and the surrounding areas. At this point, I hesitate to even suggest another Max group restaurant. I have never had this type of service or food served in this manner. Zagat rated!? Hahahaha! Save your time and money and go to Flemmings (which is right around the corner with excellent food and service) or any Billy Grant restaurant. With much regret, we should have gone there.
more