I brought my vehicle to Master Paint and Body after reading their reviews on line. After 4 weeks of being in their shop after an accident (fault of the other driver), I picked up my vehicle and while the body work was very good and the paint was a perfect match, I immediately saw a couple of slight paint imperfections. I told myself that I could live with it after not having my vehicle for so long. I drove my car for 1 week and discovered that during that week the paint was chipping badly from rock chips on the front bumper. I called them and to their credit they were accomodating and told me to just bring it back in. I did so, and when I arrived they looked at it they began trying to tell me that it was chipping because I was speeding and tailgating. I immediately called BS and told them that the car was 5 years old and the original paint didn't chip away in large chunks like their paint did. The Master Representative then stopped his argument and agreed to repaint my vehicle. After a couple of weeks they called me to pick up the vehicle. The paint again looked good and the representative stated that he had talked to their paint supplier and they asked that I let the paint cure longer. They also said that they buffed out my car since I had to bring it back. I drove my car home and left it in the garage for over 2 months before taking it out of the neighborhood. When I did begin driving the car to work again I babied the car and stayed back at least 4 - 6 car lengths at all times. It has now been about 7 weeks since I began driving my car full time and the front bumper is again chipping. My inital thought was that I could probably bring it back but what's the use if they can't get it right!?! My time is worth more than the cost of repainting the front bumper again. Just when I was ready to call it a day with this issue, Victor, from Masters Paint and Body called to discuss what was going on with my car. He arranged for a loaner and even had the loaner dropped off and my car picked up. I just got it back today after a week and the paint is once again beautiful. Victor took it a step further and had their paint rep come in for an analysis. In addition to that, Victor worked out a deal with Xpert Tinting and Alarms to apply the 3M Clear Bra at Master's Paint and Body's pricing. Victor and Master's Paint and Body truly displayed their Customer Focus during this whole ordeal. While it wasn't completely painless, it is nice to know that there are businesses out there that still do work for the Customer!
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