I was not impressed with my first experience to Polished even though they came highly recommended. The decor is cute and the staff was friendly but a lot of people in my party of 5 were not satisfied with some of their services.
1. The customer service I rec'd at the front desk was nonexistent since the owner/manager never spoke to me. She kept a angry look on her face and rude attitude the whole time I was there (about 3hrs). I followed the lead of a friend who was in my party. I felt that my money and I were not appreciated.
2. I was left to dry at one of the manicure tables and no one ever came back to see if I was dry or ask if I was OK. I guess it was because I had already paid.
I will not return for another service because for me customer service is everything!!
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