Personally, I have been a customer at Bombaii Cutters in Kirkland for 15 years and both my children are also. I have never had a problem with service and enjoy the birthday greetings they give me each year! I have confidence that if I were ever dissatisfied with my service in any way that the management would make sure things were made right. As a customer, you have the right to ask for a manager if you are not happy. There is nothing wrong with demanding satisfaction when you are paying money for a service...within reason of course!
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