I sit here today a very satisfied and grateful customer, all thanks to my man Elan I drove in today around 10:30 a little wary and cautious because of a few bad experiences with other dealerships who were either rude, sneaky, slow, etc. I had two punctured tires and had just a couple hours until I had to head over to work in downtown. I was prepared to have to leave my car there overnight and just deal with the fact that there was going to be a long wait since the place was bustling with post-holiday customers. But Elan completely changed my expectations by being quick, courteous, and just so helpful. He understood my situation of having to go to work and got straight to business. Unlike other places where the service reps take their sweet time filling out paperwork or leave you sitting in a chair with no idea what's going on, Elan hustled and was even jogging from point A to point B to get me in and out as soon as possible. about 2 hours later i had me two new tires, complimentary new windshield wipers, and a free car wash to redeem another time when i'm not in such a rush. i'll definitely be coming back here for all my beemer troubles. Thanks Elan!!
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