I have visited this store on several occasions because I am too lazy to look for another optical shop. I have tolerated lack of staffing and how long it takes to get a pair of glasses due to the sheer amount of folks that walk in from the mall.
I called recently to make an appointment and they were rude to me on the phone. I was told if I didn't like their procedures, that I could go to another shop. I took the young mans advice, and now my family of four buys their yearly glasses elsewhere.
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