responding to the review (from the owner Frank) below:
I appreciate your apologies Frank.
I would like to add that I have not posted yet about your company. I (like you) have a business and understand the importance of your business name and what you stand for especially in such a small community. They say statistically someone un-happy with a business/service will spread the word 10x more than a person that has a great experience. I (having many great relationships with local business men and women in the community) found many others that have been unhappy with your service and explained they should write about it so the mass public makes a good decision before they choose a mechanic/tow shop. So that is where these 1 star posts are coming from.........
I must say in my own experience with you I felt like I was treated very wrongly. I did call you, and you hung up on me. I also came into your shop, and you walked in back, then your employee decided to tell me (after I saw you walk in back) that you went home sick for the day) because I believe you didn't want to work with me. Then you called my fiance to tell me you did not want to work with me............Frank that is okay if you don't want to work with me but just like you are asking people to confront you, I am asking you to confront me and tell me to my face what i did wrong. As I told you over the phone, I did report to the BBB (then you hung up on me)
To make this go away........I would like an in person apology (I will apologize for any of my wrong doings, i'm not saying im perfect) and I would like a refund of my money please. My phone number is on the receipt.
Lastly I appreciate your online apology, and can only come from curiosity that I caught you on a bad day when all this went down (we all have them). I hope we can come to amends and just know i'll do everything in my power to make this right............will you?
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