Recently my daughter decided she wanted to buy herself a new car. When she contacted Headquarter Honda she had spoken to David Stanford and told him what she was looking for. There was no pressure given to her by the sales team. David kept her very informed of the used car inventory. When he had told her that her dream car was there we went in for a test drive. After the drive she knew that wasn't the car for her. We then sat down with John Schelling and went over the numbers that would best suit her needs. She told him there was another car in mind that she wanted to look at. John had taken all of her information but had never pressured her to walk out with a new car that night. It was at that time that Headquarter Honda had earned my trust, other dealers would have pressured an inexperienced 18 year old into something that would have hurt her.
David continued to work with my daughter and let her know when they got the car in that she was looking for and set up a time for her to come in. Of course my daughter fell in love with the car at first sight which in turn scared me because this was her decision to make. Unfortunately the day we came in John was helping another customer so we had sat down with Andrew to crunch the numbers. Once we were able to come to an agreement with the numbers we mentioned that it would be another 2 weeks before she would have the money for the down payment. Once again they stepped up to the plate and offered her the option of a post dated check. Being that the banks were closed for the holiday she was not able to sign the papers that night, Andrew said he would call her the next day to come in and sign everything.
The next day John had noticed that the 2011 Mazda that she had agreed on was still there and he called her to ask if something had gone wrong. She told him that she was waiting on a call from them. He told her to come in and he would get the ball rolling. This made me real nervous since at this time she was going alone. The financial department took wonderful care of her and she drove off happy in her new car.
A few days later she received a call from the financial department that there was an issue with her loan. We had gone in and it was explained ot us that the error was on there behalf so in return the gave her a better rate and changed the lenght of the loan. I have never had a dealership do that.
Everything was going fine, it wasn't until she noticed a bulge in one of the tires. We had bought the car in and spoke with Kara Kay in the service dept. We explained that there was a bulge and we did not stay. Kara had called us within 15 min and explained the situation that she was going to need a new tire. I couldn't understand this since she only had the car for a month. We went back in and sat with Kara and she explained to us how this had possibly could have happened. Then she showed us the work they had previously done on the car. She even went one step further and called around town to see if we could find the tire at a cheaper rate, but to our surprise the cheapest was right there at Honda. They changed the tire and even fixed the rim for free. Another thing that I had mentioned was a warning light that was on in the car, even when we test drove it. We were told that is covered under the Mazda warantee and they would take it to the Mazda dealership for us. which was really helpful since the Mazda dealership is an hour away.
The staff as a whole treated my daughter Ashley with the upmost respect and not oncde did they ever try to take advantage of her inexperience. She was able to purchase her car on her own without any help from a co signer nor with any pressure from Honda. Sort of makes me wish that I had gone there to buy my Mazda before driving all they way to Longwood at Cory Fairbanks where the pressure was put on me.
Thanks again Headquarter for taking care and looking out for Ashley.
more