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Worst Service in Nashville, Rude Management - Review by citysearch c | Rusan's Sushi & Seafood

Rusan's Sushi & Seafood

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Worst Service in Nashville, Rude Management 12/15/2011

5 friends decided to have dinner at this establishment for a friends birthday. It was a Monday night and the place was half-full. After standing at the hostess stand for almost 10 minutes, someone finally greeted us. We explained we had a total of 5 guests for a birthday and she seated us at 2 tables next to eachother. 40 minutes later, our server came to get out drink order and we ordered appetizers. Those came 15 minutes later (including drinks). At this point, over an hour and a half has transpired since we entered the establishment and we finally ordered our dinner. Dinner came 30 minutes later and was a mixed bag of decent sushi vs. horrible sushi. Very warm but presented nicely. Then it was time for the bill(s) to arrive. We turned over the 2 certificates to the server. She took them and excused herself to be back momentarily. Upon return, she informed us we could only use one coupon. We made reference to the certificate where it was printed ""1 per Table"". Remember, we were seated at 2 tables, which halfway through our meal we pushed the tables together. We asked for the manager and a very rude japanese lady came to our table stating ""only 1 can be used."" We asked why since we were at 2 tables? Her response was ""1 per Party"". We referenced (again) the disclaimer which plainly states ""1 per Table'. At this point, we decided it was not worth it to argue with her, we paid our bill(s) and left. ALSO, there is NO HOT WATER in the men's room. As we were leaving, 2 of us used the restroom. As we entered, an employee was washing his hands. We did our business and when we got to the sink, cold water. We let it run for at least 2 minutes without the hint of heat to the water. That is just discusting. Will NEVER return to the establishment. 2 people in our group had printed deals from Groupon/HalfOffNashville to use during our visit. more
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