Terrible customer service. Hidden Charges. False advertisement, where they say the rate is a certain price and then charge you more fees that weren't on the adds. They are shysters. Hot, stinky facility. The carpets have stains, there are holes in the walls. They closed down for a week and told all Manchester members to go to the Vernon branch. Did I mention they are over crowded? and they expected Vernon to accept double capacity? I asked customer service if they could tack on a week for my prepaid membership since I paid for services that I did not recieve for the week they were closed. They pulled some ""its in the rules BS and we can't give you a replacement/refund"". I felt that they shystered each member out of $5ish for that week. Its not even about the $5, its about the principal. Awful place. Drive the extra minutes to go somewhere else. Tons of machines are broken. Bathrooms smell awful. Pay the extra money to have respect from someone you are paying your money to. Only reason I gave it a 20% was because the place has work out equipment, and because it has tv's on all the cardio equipment. If you ever walked out of the place and then right back in. They will say ""hi how are you doing today?"" again. They are like automated robots.
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