The service representative was great and did quality work. When I called and asked about the price regarding moving our thermostat from the fireplace wall to a less heated wall, I asked the operator whether the service call would be included in the cost of the work performed. She said the representative would discuss that with me. I assumed it would be included if I had the work done the same day; however, I had to pay a service call on top of the cost to do the work. My husband even assisted the representative with making sure the wire came down the wall. I thought paying the service call was totally unfair in this case. Most companies will include it if you have the work done at the same time as the estimate as they are already there. When companies tell you that the representative would be discussing this with you--run the other way!!!
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