This is a very lengthy but true post! I'm not sure what happened to customer service when it came to me but against my better jugdement I let my husband give them the go ahead and ""fix"" the so called problem. First red flag was when in the same conversation it went from one price to a higher price, and of course an excuse was given for that but my husband was so sure they provided excellent work because he had taken another one of our vehicles there that we were getting a deal. So after taking it there for one thing they told us maybe if we do this and that it would fix the problem. So after several hundred dollars my husband picks up the car and it starts out with a soft but noticeable vibration and we call about our concern but noone answers and by day two my car was shaking and vibrating uncontrollably! Now my car was known for its smooth ride and was riding smoothly before I took it in so why in the h@#l would they send it back even with a slight vibration. Of course we called and the son told my husband he had noticed it but basically it was not that bad, and that it could be one thing. Of course I already had my reservations and I want an explanation so when I called the dad/owner was so sure it was due something else that needed to be fixed because their ol trusty machine told them so with its ""codes"" and that this issue had been communicated to my husband, but my car wasnt doing this before I brought it in. Mind you, this would cost us another several hundred dollars to fix. So we take the car in and they put it on their handy dandy machine and wouldn't ya know it gave them another code saying something else was wrong and would cost us another hundred dollars to fix. I see red flags all over the place now! I feel hussled and am disgusted, but I guess we got the good ol bait and switch or people just do crazy things during the holidays to try and get some extra cash.Makes you wonder why they changed their name. Needless to say I will never waste my time or money going here every again nor would I recommend this place to anyone! I wanted to give no stars but it wouldn't let me change it!
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