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Customer service sucks - Review by citysearch c | Alamo Cycle Plex

Alamo Cycle Plex

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Customer service sucks 12/26/2011

I bought a used Honda Goldwing a couple of weeks ago. Before I could take it for a test ride, they had to jump the battery. I took the bike for a ride and bought it two days later. I asked them about the battery and was told they would change it out and give me a new one. After doing the paperwork, I was given one key to the bike. I asked about a second key and was told they didn't have one to come back and have one made. I went back two days later to have a key made and they charged me $26 dollars. I told them I just bought the bike from them two days earlier and they still charged me. Back to the battery. I wasn't able the ride bike for three days because of the recent weather in San Antonio. I finally was able to or wanted to go out for a ride and my bike wouldn't start. I took off the panel to check the battery and low and behold, it was an old battery. I took the battery out and went down to see if they would give me a new one. Of course they will, at my expense. Their customer service is horrible. I will make sure that any maintenance done on my bike will not be done at ACP. This is my third bike I've bought from them and they will not get another cent from me. Pros: null Cons: null more
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