Holy cow, does this situation sound familiar or what? I just read a similar experience to ours and we DEFINITELY did not have any coupons and we ARE NOT scammers. In fact, we WERE regular customers. It is disheartening that this establishment cannot admit when they make a mistake and offer to fix it but instead they have to blame everything on the patron who just wanted a good meal, to relax and have someone else take care of them for a change……….
My husband and I have been going to Mannie and Bo's for over 15 years at least a couple of times a month and the service and quality of the food has normally been good. However, this week I cut into my calzone and a greasy, bloody juice flowed out onto my plate. We are not talking a little grease here as it t took up my entire plate so I immediately picked up the calzone because I did not want it soaking up all of that nasty juice. The waitress immediately saw it and apologized and told me to put the calzone back on the plate because they were going to remake my calzone. About 5 minutes later, a very frustrated person approached our table while running one of his hands through his hair and proceeded to slam the calzone on the table and opened up the now cold calzone with his hands (one of which he had just ran through his hair) and told me that he was the owner, had been in the business for more than 40 years, that the calzone was okay in his definition, they put it on a new plate...even though it soaked up the nasty juice, and that he WAS NOT going to make me a new one. I felt sorry for the waitress who was almost in tears and apologized profusely.
Too bad the owner cannot take care of the food and let the waitresses take care of the customers as it would have turned out completely different if he had.
Nasty food, terrible customer service, and they lost a customer for life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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