This is a comment to address Rachel W. response on 3/30/11. Rachel, we appreciate all the kind words and your satisfaction with the orthodontic treatment that is being rendered. We also thank you for your constructive feedback that you gave us about our financial department. It's comments like these that bring to our attention areas in our practice that we can improve on. I would like to let you know that the lady you have had this experience with is no longer with us....In fact, we wanted to really develop a STRONG financial department so that no more of these issues would come up and I'm pleased to let you know that we have hired two previous bank managers who have been a blessing to our practice and have really taken this department to a new level. I am exited to have both of these people on our team now to really give our patients the ultimate experience when they come in. Again, we thank you for the feedback and you can rest assured that you will have nothing but a positive
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