The first set of flowers arrived on Monday...by Wednesday some of the flowers were not only dead, but turning black...petals everywhere. I called and was told they guarantee flowers for a week and therefore would replace the next day. Next day came, no flowers...made a second call and was informed the flowers were not scheduled for delivery until the next day. The second set arrived...newer blooms but substantially less of them and no decorative ribbon on the neck vase like there was on the fist one. Why would a lesser arrangement seem satisfactory to management? One would think an upgrade would be warranted since the first attempt was a grand, dismal failure. I will never use this company and I made sure to inform the sender in the event they want to dispute the charge! I wish my experience had been on par with rmleveritt's! I sent an email to the website...will they even respond?...if they do...I will update!
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