Dishonest. They tried to charge me $600 for a $250 dollar job. My alternator gave out and I got towed here by AAA on my way to Pittsburgh. I have worked as a mechanic for 5 years, so I know the tricks. The manager quoted me $600 for the job ($300 for parts, $300 for labor)!!! I knew this was way too high so I called NAPA a mile down the road and asked for a price on a rebuilt alternator, they told me $120. I called 4 other shops in the area and asked what they would charge as labor for the job, all said between 1 and 1.5 hours (ALLDATA says 1.2hrs for the job) or about $150. I called them back and asked why they were overcharging. They said that they use ALLDATA too and it said 3.5hrs. This was a blatant lie. I requested a rebuilt alternator and the manager said he would drop the price down to $350, which was still too high. I said fine because I already spent one night in a hotel and needed to be in pittsburgh that night. When i came to pick up the car, they gave me a bill for $550 dollars and pretty much told me pay it or we'll put you're bad alternator back in. They also ordered me a new dealer alternator instead of a rebuilt like i asked (they make more off the mark-up). I called AAA to report this. They had someone investigate and refunded me the difference in labor cost (about $150), but couldn't get me $200 dollar difference between a new and rebuilt alternator. Avoid these crooks.
more