I had a horrible experience with this company.
I made the unfortunate decision to call Hanks Service Company and it cost me a lot of money. I had a serious problem with my air conditioning system and an air flow problem. Hanks Service Co. sent out a technician named Jacob Walker. i found out later that Jacob Walker has a criminal record and is a registered s** offender. I was a victim of a scam by their technician. Their technician, Jacob Walker, told me that the company would not fix the problem because it involved cutting into the wall. He said that he would fix it on his own time. So I said okay -- how am I supposed to know that this guy is a criminal? Why didn't they do a background check on their employees? So he asked me for money in advance to add on a second air conditioning unit to my home. I gave him money in advance and then he told me more lies that he was in a car accident and etc. etc, etc.. When I realized that I had been a victim of a scam, I called Hank's company and told them what had happened. So they came out to my home to retrieve the stolen equipment in my garage and I was happy to oblige them and give back to them the equipment which had been stolen. Then they refused to have anything more to do with me and their attitude was that this was an outside job and had nothing to do with them. Hank Hodes refused to accept any responsibility for his technician who scammed me.
I had to spend my own money to do research to find out that their technician, Jacob Walker, has a criminal record and is a registered s** offender. I have never received any apology from Hank Hodes. He is a total jerk and you should never do business with him.
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