I was out of town this past July, my A/C unit went out and my parents called another local company. They installed a bad part costing me over $500. When I realized it was bad and that company would not replace it, I called Austin Drain and Air and explained the situation. They drove out to Lakeway, replaced the part and only charged me for the part itself, not for a service call or drive time (like other companies quoted). They have since been back to check the heating system since it's starting to get cold and offered several cost saving suggestions. Adam was the Service Tech today, he was polite and very helpful. After he left their office called to follow up to make sure I was happy with the service. What else could you ask for? I'm going to add plumbing to my services that they provide. They've proven their trust and committment to me. I've already referred them to a friend that needs A/C work.
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