I brought my friends for a spa day on Saturday, November 19, because I had wonderful service in the past. When Gigi took me upstairs, she informed me that I would receive the Therapeutic Massage. I clarified that I made an appointment for the Himalayan Salt Stone Massage. Gigi insisted that my appointment was for the Therapeutic Massage. I said again that I reserved the Himalayan Salt Stone Massage and that I usually get the Hot Stone Massage. Without checking with the front desk, Gigi was firm that the appointment was for the Therapeutic Massage. I was there with my girlfriends for a relaxing spa day. I did not want added stress or poor service, so I accepted the Therapeutic Massage. This is akin to ordering an entree at a restaurant and receiving the wrong order with the waitstaff insisting that I enjoy the wrong meal. I called the next day and spoke with Cece about my experience. She said that manager Lisa Swan would call me to resolve the matter. It is now one week later. Nothing has been resolved. My friends and I will not return to AvantGard.
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