I visited Colonial a couple times when I was in Orlando on business. The problems I had in each visit concern the incredibly slow, indifferent service at the check out counter. Each time I had to wait for the blonde girl working there to deal with customers arguing about photo printing orders. Granted things are first come first serve, but she devoted 20 minutes to an argumentative customer who did not want to provide his real name or address on a work sheet, while a line of paying customers who wanted to make purchases waited and waited. The second visit was about the same with the same girl ignoring paying customers while dealing with photo questions. In both cases the girl finally asked for another employee to assist her, but instead of having the other employee start to ring up costomers, they both devoted all of their time to the problematic questions. Once they had three employees answering one customer's belligerent problem while ignoring everyone else. Another problem was service from the back counter. I wanted to buy some items that are kept behind the counter (not sure why since similar products by a different brand are out front) but the employee was trying to make a sale to someone else for far too long and could not take 2 seconds to hand me a bottle of Zap A Gap.
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