My impression is that they are very slow and behind the times with technology. They ask when you need the product by and completely ignore it. I called to check the status of my order that I was expecting it any day and was told ""Oh yeah, we are out of what you ordered"" then silence. OK, lets replace it and send it asap. ""OK we'll do that and credit you the difference. OK mistakes are made. 2 days later I call. ""Where is my tracking number and credit?"" ""- UUHHH we havent sent it"" then silence. ""ARE YOU ABLE TO SENT IT?"" responce - uhhh OK. Over a week later. No package, no credit.
Heres the deal if you have an event, call immediately after lacing your order. Call to confirm the order the next day. Call the next day after that to check on shipping, Call again to verify your package has been shipped. These people are on a different schedule than you. You must call a minimum of four times to ensure you get your package within 6 months.
These poor people need our patience.
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