Hello.
Giving this place one star is way too much credit. I went back in July 2011 looking for a used vehicle. The first vehicle I tried out had no A/C they gave me the song and dance that it needed a freon recharge... yeah right. So anyhow they promised that they would fix that problem. What annoyed me was while we were discussing the deal with the salesperson is that the owner's teen aged or in her early twenties daughter (who was not an employee) kept barging in demanding to see her cellphone. Apparently was she down loading an ""app"" to her phone! The salesperson rolled their eyes at constant intrusion of this ""young lady"" explaining that she's the owner daughter. I guess that means that she had carte blanche do what she wants whenever. The salesperson ended up locking the door but she insisting on trying come in by constantly knocking on the door throughout our conversation. The deal did not go through on that vehicle.
I test drove another vehicle and found out that service engine light stayed on during the drive. I then I had enough!!! I was sick of the high pressure tactics!!! I left the place immediatedly!!!
It's get better.... I noticed words stamped on my desposit slip after I signed it was: SUBJECT TO LENDER APPROVAL IF FUNDING IS OBTAINED. I would not have giving them one red cent if that was on the slip.
I called them one week later asking for my deposit back. They stated that needed my receipt. I asked them if I could fax them a copy they said no it has to be the original copy. I filed two conplaints with the NY Better Business Bureau. Auto Palace did not respond to either of the complaints I lodged against them.
I ended up sending them their receipt back certified along with a letter explaining why I wanted my refund on Sept 28 2011. They (Autopalace) received the request on Sept. 29 2011. I called several times after asking why haven't I received my refund yet. I haven't received the money as of yet.
Please, Please, Please think twice three times before going here!
Check out the New York Better Business Bureau rating on this dealer and also www dot ripoffreport dot com!!! There's bunch of complaints there on this sheisty operation!!! Do give these crooks any deposit because you will NOT get it back!!! I hope this helps!!!
Update 11-10-2011. I finally received the refund for my deposit on 7-18-2011 but only after many many calls. I want be truthful and accurate in my description here. I still will NOT go within 100 MILES NEAR THIS PLACE!!! It's your choice.
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