We've had this service for years and I can't recall ever having a problem. Missed service a couple of times when the streets got really nasty, but as I recall we got credited. What I would REALLYlike to bitch about is this asnine kitchen waste program that complete flake of a mayor has shoved down our throats (boy do I reget voting for him). I'd like to put that cheap worthless imported plastic joke of a pail where the sun don't shine. Where can you go to complain where it MITE make a difference? I know I'll do my best to vote the whole city council out of office. I want my regular service back, not half the pick up for the same cost.