First of all any full service salon I've ever gone to stands by their products and services. This salon simply does not. It first told me I could exchange the poor products I bought then told me I could return but with a 20% restock fee I have never heard of such nonsense! a restocking fee for Shampoo really?
After paying with a certificate which read ""hair extension with full service"" which translated to me to mean that the hairdresser Michelle would apply them and style my hair. She applied them and gave me a brief cut insisting I should not cut immediately.
She did barely cut but when I repeatedly asked her to take more off the bottom she said I should wait, that I couldn't get the hair back and the hair expands so it would be better to wait...little did I know she meant wait/pay for a whole entire new service. This salon is trying to bilk me and trust me they've picked the wrong person!!! For $800 I supposedly got 40 strips of quality hair and a 15 minutes it took to apply it!!!
Furthermore very little info was given to me about the care of the hair. All she said was don't pull. Unfortunately this is impossible brushing pulls, water pulls. She did not bother to listen or give me any styling tips for my new $800 hair. In short the service and business suck. I wouldn't recommend to an enemy.
My wonderful boyfriend bought be the hair and an additional $400 for future services I will be asking for a full refund for all except the hair which I will have someone else fix. It will likely be Visual Image Salon also in Fremont it is pricey but Joanna there does a fabulous job and she doesn't try to sell me crap she knows I do not need for my hair. Way too pushy. Needless to say I am NOT a fan.
I hate it when someone tries to rip me off. New Image Salon you've made a bad mistake trying to rip me off, give me back my bf's $400 or I'll see you in court!
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