I met Pam and Lori at their home for a cake tasting when we were getting married. They were awesome and very customer friendly. We found a diamond in the rough when we found them! Our cake was absolutely gorgeous...so awesome that my wedding planner started using them exclusively...and she only does high end weddings! I have used them for every birthday cake, shower cake, etc. since then. So, to say I was a loyal customer was putting it mildly.
Apparently they got big enough they were able to get out of their quaint kitchen and open their own space...I was so excited for them. However, the reason for the one star is the fact they have completely lost sight of how to treat people. This last year, they misspelled my daughter's name on her birthday cake and acted like it was no big deal! They were totally rude about the whole thing and acted like they were doing me a favor by making the cake when I had been on their list since the prior year! My sister in law gave them a deposit for a wedding cake and called off the wedding. She is since engaged again and I just called to see if there was anything they could do with that deposit or if it could be applied to a future order. I was told the deposit was non refundable which is totally fine...it was the way she spoke to me that was so disturbing. I have been a loyal customer for years and through me they have received a ton of business and yet she felt the need to treat me like I was annoying her by even calling or asking. Even if that is the policy, there are ways you talk to people!!! I am in sales and if I treated my customers the way they treated theirs...I would not have any left.
I called up my friend who has also used them so much and she told me her experience has been the same. They act like they are doing you a favor by allowing you to eat their pricy cakes. It is just so unfortunate that such a delicious cake is soured by such poor service.
Pam and Lori...you are not the only gig in town and you seriously need to learn how to talk to people.
more